Frequently Asked Questions
Everything you need to know about your EzyDog order
How do I determine the right size for my dog?
We provide a detailed size guide on each product page. We recommend measuring your dog's neck and chest girth with a soft measuring tape to ensure the most comfortable and secure fit for our harnesses and apparel.
What is your return policy for fashion items?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please ensure the product is free of pet hair and odors before returning it to our warehouse.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout if you need your gear sooner.
Are EzyDog products machine washable?
Most of our products can be hand-washed with mild soap and air-dried. For specific apparel items, please check the care label inside the garment for machine washing instructions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.